Customer Experience Survey

Thank you for purchasing from (company name). Please take a moment to tell us about your experience.

1.  Based on your recent purchase experience, how satisfied are you with (company)?*

2.  Based on your recent experience, would you buy another product from (company)?*

3.  Please specify your satisfaction level with our sales representatives with regard to:*

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
Timeliness of response to your inquiries
Frequency of contact to satisfy your needs
Frequency of contact to provide information about new products or services
Product knowledge
Understanding of your business needs
Ability to resolve a problem
Professionalism

4.  How satisfied are you with the support you received?

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied
Ability to get to the right person quickly
Attitude of the person who assisted you
Ability to provide a solution
Effectiveness of the solution

5.  What specific things could we do to increase your satisfaction with our products and services?

Write your comment within 500 characters.

6.  Please type the characters you see in the picture below

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